Building Blocks of Knowledge Management Enablers in the Hotel Sector in Kenya
##article.subject##:
Employee, Hotel, Indicators, Knowledge Management enablers, Perception
##article.abstract##
This paper addresses the need to conceptualize knowledge management enablers for easy use in hospitality management in order to improve the information basis for decision making. It examines indicators used to measure knowledge management enablers and enhances understanding of the factors. The paper contributes to empirical knowledge pertaining to knowledge management particularly in the hospitality industry. Previous studies measured knowledge management enablers using social-technical theory and social-technical perspectives. The study employed both descriptive and explanatory research designs. The target population for the study was 756 employees from three selected hotels out of which 254 formed the sample size. Purposive, proportionate, stratified and systematic random sampling methods were used for the study to realize the objective of the study. Self administered questionnaire were used to collect data. Validity and reliability tests were undertaken. Cronbach’s alpha was at the level of 0.934. Data was analysed using descriptive and factor analysis to test the strength of the indicators of knowledge management enablers. Findings from this study revealed that knowledge management enablers in the hotel setting can be measured using personal knowledge and social knowledge.
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Beckman, T. (1999). The current state of knowledge management. In J. L. (ed.), Knowledge Management Handbook (pp. 1-1-1-22). Boca Raton: CRC Press.
Bostrom, R. and Heinen, J; MIS problems and failures: a socio-technical perspective, MIS Quarterly, Vol. 1, No. 3, pp17-32, 1977
Brown, J. S. (2000). The Social Life of Information. Boston: Harvard Business School Press.
Chou, T.-C., Chang, P.-L., Tsai, C.-T., & Cheng, Y.-P. (2005). Internal learning climate, knowledge management process and perceived knowledge management satisfaction. Journal of Information Science, 31, 283-296.
Chuang, S. (2004). A resource-based rerspective on knowledge management capability and competitive advantage: an empirical investigation. Expert Systems with Applications, 27, 459-465.
Croteau, A., & Dfouni, M. (2008). Knowledge Management leader’s top issues. In E. (. Abou-Zeid, Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research (pp. 47-68). Hershey: Information Science Reference(IGI Global).
Dalkir, K. (2005). Knowledge Management In Theory And Practice. Burlington, USA: Elsevier Butterworth–Heinemann.
Damasio, A. R. (1994). Descartes’ Error: Emotion, Reason, and the Human Brain. New York: Grosset/Putnam.
Damasio, A. R. (1999). The Feeling of What Happens: Body and Emotion in the Making of Consciousness. New York: Harcourt-Brace.
Davenport, T., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.
Debowski, S. (2006). Knowledge Management. New Delhi: John Wiley & Sons, Inc.
Drucker, P. F. (1999). Knowledge-worker productivity: The biggest challenge. California Management Review, 41 (2):79-92.
Easterby-Smith, M., & Lyles, M. A. (2003.). Watersheds of Organizational Learning and Knowledge Management, The handbook of organizational learning and Knowledge Management. USA: Blackwell Publishing.
Freeman, O. (2001). Does your organization use knowledge to gain competitive advantage? Business Information Review, 18.
Grizelj, F. (2003). Collaborative knowledge management in virtual service companies - approach for tourism destinations. Tourism 51(4), 371-385.
Hair, J., Black, C., Babin, B., & Anderson, R. (2005). Multivariate Data Analysis (6th ed.). India: Prentice Hall.
Hallin, C. A., & Marnburg, E. (2008). Knowledge management in the hospitality industry: a review of empirical research. Tourism Management, 29(2), 366-381.
Halpern, D. F. (1989). Thought and Knowledge: An Introduction to Critical Thinking (2nd Edition). Hillsdale, NJ: Lawrence Erlbaum.
Ichijo, K. et al: Knowledge Enablers, In G. Krough, J. Roos, and D. Kleine (Ed.), Knowing In Firms, SAGE Publication, pp173-203, 1998
Ipe, M. (2003). Knowledge sharing in organisations: a conceptual framework. Human Resource Development Review 2,, 337-359.
Jennex, M. E., & Olfman, L. (2006). A Model of Knowledge Management Success. International Journal of Knowledge Management, vol. 2, iss. 3, 51-68.
King, W. R. (1999). "Integrating Knowledge Managemeni into IS Strategy". Information Systems Management, Vol. 16. No. 4. pp. 70-72.
Kahle, E. (2002). Implications of "new economy" traits for the tourism industry. Journal of Quality Assurance in hospitality and tourism,3(3/4), 5-23.
Klein, G. (1998). Sources of Power: How people make decisions. Cambridge: MIT Press.
Kotler, P., Bowen, J., & Makens, J. (1999). Marketing for hospitality and tourism. NJ: Upper Saddle River: Prentice-Hall International.
KPMG. (2000). Knowledge management research report 2000. KPMG Consulting Reports.
Law, C., & Ngai, E. (2008). An empirical study of the effects of knowledge sharing and learning behaviors on firm performance. Expert Systems with Applications, 34, 2342-2349.
Medlik, S. (1990). The business of hotels (2nd ed.). Oxford: Heinemann.
Newman, B. (1999). A Framework for Characterizing Knowledge Management Methods, Practices, and Technologies. Spring, 20.
Nonaka, I. (1998). The knowledge-creating company: Harvard Business Review on Knowledge Management. USA: Harvard Business School Publishing.
Nonaka, I., & Takeuchi, H. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
Pyo, S. U. (2002). Knowledge Discovery in Database for Tourist Destinations. Journal of Travel Research., Vol. 40. pp. 396-403.
Robert J. DeFillippi, M. B. (2006). Knowledge At Work: Creative Collaboration In The Global Economy. USA: Blackwell Publishing Ltd.
Sabrina, S. S., & Matthew, K. O. (2005). IT-based knowledge sharing and organizational trust: The development and initial test of a comprehensive model. Proceedings of the 13th European Conference on Information Systems, Information Systems in Rapidly Changing Economy. Regensburg, Germany: Universitat Trier.
Schön, D. A. (1983). The Reflective Practitioner: How Professionals Think in Action. New York: Basic Books.
Simonin, B. (1997). The importance of collaborative know-how: an empirical test of the learning organization. Academy of Management Journal, 40, 5, 509-533.
Skyrme, D. J. (1999). Knowledge Networking: Creating the Collaborative Enterprise. London: Butterworth- Heinemann.
Storey, J. (2005). Human resource policies for knowledge work. In (. S. and T. Ray, Managing Knowledge: An Essential Reader. Second Edition. London: Sage Publications.
Verweire, K., & Berghe, L. V. (2004). Integrated Performance Management:A Guide to Strategy Implementation. California: SAGE Publications Inc.
Wiig, K. M. (1994). Knowledge Management: The Central Management Focus for Intelligent-Acting Organizations. Arlington, TX: Schema Press.
Wiig, K. M. (2000). Application of Knowledge Management in Public Administration. Arlington, Texas, USA: Knowledge Research Institute, Inc.
Wiig, K. M. (Ed.). (2000). Knowledge horizons: the present and promise of knowledge management. Woburn, MA: Butterworth-Heinemann
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2018-07-05
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